SHIPPING, ARTWORK, AND ORDER FAQ’S
What size frames should I get?
A popular option is to mat and frame artwork, a service that your local framer or art store can provide. This creates a lovely, unique framing option and it allows for variety when choosing a frame size. We also recommend UV Protective glass when choosing a frame. This keeps your artwork safe and long lasting.
If you would like a flush frame, see below the options for standard frame sizes that will fit your new art.
Print size 5.5″x8″ : A5 frame
Print size 5.5″x8.5″ : 5.5″x8.5″ frame
Print size 11″x14″ : 11″x14″ frame
Print size 11″x17″ : 11″x17″ frame
Print size 17″x17″ : 17″x17″ frame
Print size 24″x36″ : 24″x36″ frame
What type of payments do you accept?
Debit and credit cards: Visa, Mastercard, American Express, Discover and Stripe. If you would like to pay in bitcoin please get in touch.
Can you ship to my country?
Yes, we ship all over the world.
Do I have to pay for customs fee?
If you live outside of the U.S., your country may require custom’s fees or duties. These fees are the responsibility of the buyer.
Where is my package?
There is a very good chance that it is in transit. You received a shipping confirmation when we packed up your order and it has a USPS tracking number. Check that tracking to see where your package is now.
I think my order is lost in the mail. What should I do?
Please contact locustsongs@gmail.com if your package seems to be delayed or missing. We’ll figure out just what happened and help you.
Do I have a tracking number?
Most likely! Your tracking number will be sent to you via email, after we fulfill your order and your package is on it’s way to you. First Class Mail shipping does not include a tracking number. We use first class shipping on some small prints to save you a lot of money.
Can you make me a tattoo? Can I get a tattoo of your artwork?
Some tattoo artists require that you get permission from the artists. Just show them this FAQ page.
Please do send me a picture of the finished piece as I would like to share it with my audience.
As a token of my appreciation, I will also offer you a free poster and one for your tattoo artist. Email locustsongs@gmail.com
You will be responsible for shipping costs.
Do you accept commissions?
it depends, please get in touch and ask!
I think someone might have stolen your design?
If it looks like someone is trying to sell merchandise without permission, definitely let us know. Attach and image and tell us where you saw it, we’ll look into it. Thanks for look’n out!
Does your brand offer wholesale?
Yes! If you own a gift shop or other retail store that you think would be a good fit for anything on the site, please get in touch.
Return and Exchange Policy
We accept returns/exchanges on apparel and artwork up to 30 days after purchase. There is a %15 restocking fee. Items must show no sign of damage, use, or wear. After 30 days has passed, we no longer accept returns or exchanges. If your order arrives damaged please contact us immediately to report it.
Please follow these steps to process a return or exchange:
If you need to initiate a request to return or exchange an item, please email locustsongs@gmail.com first to confirm your return or exchange before shipping any items. Once we confirm your return we will provide a return address. For an exchange, please specify what size or different item you would like exchanged for the original item.
Once shipped, your return or exchange will be processed within 2 weeks. If you requested a refund we will email you once your refund has been processed. If you requested an exchange, please wait for the new item to be delivered.
Have a different questions?
Please reach out to locustsongs@gmail.com. We’re happy to answer any other questions you may have!